Before you Start
If your device is running Android 5.1 or higher, your device is protected to prevent other people from using it if it’s been reset to factory settings. To ensure that it’s really you doing the reset, you’ll need to enter a Google username and password associated with the device after factory reset. If you don’t have this information, you won’t be able to finish the setup process and use the device at all after factory reset.
To perform a factory data reset, follow these steps:
- If your phone is on, turn it off.
- Press and hold the Volume up button and the Power button at the same time until the device turns on. (on some devices you may have to hold the home button in at the same time)
- Press the Volume down button to select “Recovery mode.” If you need to navigate to the “Recovery mode” option, use the Volume up button to move the arrow and the Volume down button to select it.
- You’ll see an image of an Android robot with a red exclamation mark and the words “No command.”
- While holding down the Power button, press the Volume up button and release it.
- Use the volume buttons to scroll to “wipe data/factory reset” and press the Power button to select it.
- Scroll down to “Yes – erase all user data” and press the Power button to select it.
Your device will now erase your data and restore to factory settings. If the restore is successful you’ll be met with a welcome screen, follow the prompts and set your device up.